Order and Delivery Information
Shipping, Returns & Damaged Packages
Find the key information you need about USPS shipping, order-processing time, lost packages, returns, refunds, and damaged-shipment claims.
- USPS ShippingOrders are shipped through the United States Postal Service.
- Where We ShipUnited States, Alaska, Hawaii, and Puerto Rico.
- Return WindowContact us within 30 days of delivery for return authorization.
Shipping Locations and Cost
Shipping charges are calculated using the USPS shipping service available during checkout. We currently ship within the United States, including Alaska and Hawaii, and to Puerto Rico. We do not otherwise ship internationally.
Order Processing and Delivery Time
We work to process and ship orders as quickly as possible. In-stock items generally ship within 1 to 5 business days after the order is placed.
Production availability: Demand can create extended production backlogs for some products. We appreciate your patience while we manufacture and fulfill orders as quickly as possible.
After shipment, use the tracking information provided with your order to monitor delivery progress.
Lost Packages
If USPS tracking indicates that a package was lost before delivery, please contact us and we will assist with locating the shipment and filing an eligible claim.
Once tracking shows a package as Delivered, Badman Bullets is no longer responsible for the package contents. Please arrange for someone to receive the package or provide a secure delivery location.
Lost-package claim timing: For Priority Mail, USPS Ground Advantage, and other insured domestic mail, a loss claim generally may be filed beginning 15 days after mailing and must be filed within 60 days. Different USPS services may have different filing periods.
Returns and Refunds
If there is a problem with your order, contact us first so we can help resolve it. Partially used, loaded, altered, or otherwise modified products cannot be refunded.
- Contact us within 30 days of receiving the order.
- Obtain return authorization before sending merchandise back.
- Returns not caused by our error are subject to a 15% restocking fee.
- For returns not caused by our error, the customer is responsible for return shipping.
- Approved refunds are returned to the original payment method after the merchandise is received and inspected.
If the return is the result of our error, we will pay the return-shipping cost and waive the restocking fee.
Damaged Shipments
If a package arrives damaged or contents are damaged or missing because of shipping damage, contact us immediately so we can begin the USPS claim process.
- Take clear photographs of the damaged package and its contents.
- Include a photograph of the shipping label with the tracking number visible.
- Keep the damaged merchandise, carton, wrapping, and all packing materials exactly as received.
- Do not return or discard anything until the claim is complete.
USPS may require the original package and contents to be presented for inspection. After an approved claim, replacement merchandise will be sent as inventory permits.
Do not discard the packaging. Failure to retain the original damaged merchandise and packaging may result in denial of the claim.